All Technology articles – Page 2
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InterviewsBrewDog: ‘Flexible working gives us the ability to react quickly’
App-driven, flexible working has benefited employees as well as businesses in plugging labour gaps, MCA’s Hostech conference heard
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Analysis & InsightFancy a pint… down the metaverse?
The metaverse – aka the next generation of the internet – could become your customers’ new local, Greg Hull, global head of hospitality & leisure at Attensi suggests
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OpinionAttensi: The rise of the machines
As digital kiosks become an increasingly popular way for customers to order, it’s the soft skills that become key for front-of-house staff, Greg Hull, global head of hospitality & leisure, Attensi writes
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NewsCGA acquired by NielsenIQ
The acquisition builds on NielsenIQ’s 2009 investment in CGA and aims to deliver “the most innovative and granular” alcoholic beverage measurement and insights solution
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Analysis & InsightNFTs and the tokenisation of hospitality
As non-fungible tokens make their way into hospitality, MCA examines their value as a source of revenue and considers the risk associated with the digital assets
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NewsButchies: ‘Delivery has been huge for us’
The buttermilk fried chicken concept has used delivery-only kitchens to expand across London, founder Garrett FitzGerald told MCA’s Hostech conference
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NewsReef Technology: ‘We want people who are top of their game’
The virtual kitchen operator has launched hundreds of locations with YouTube influencers such as Sidemen and MrBeast, Hostech heard
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Analysis & InsightFridays: ‘We use data to remove friction’
The removal of transactional aspects of employees’ jobs enables them to focus on enhancing the overall guest experience, CTO Erica Livermore told Hostech
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Analysis & InsightCorbin & King: ‘Our data journey was not joined up’
The London-based restaurant group has been working to ensure that what guests experience from its digital communications matches the personalised experience on the floor
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NewsIn pictures: MCA’s Hostech conference 2022
Itsu’s chief customer officer Neil Miller, Pret’s chief global digital officer Sarah Venning and KFC’s chief technology officer Jatin Chandwani presented at the conference
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NewsKarakuri to launch automated frying solution
The tech start-up will launch an automated fryer later this year to join its meal-assembling robotic solution, CEO Barney Wragg announced at MCA’s Hostech conference
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Analysis & InsightTaster: ‘Our focus on tech really helped us scale’
The digital delivery business Taster is opening more than two new partner kitchens every week, on average, founder and CEO Anton Soulier told Hostech
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Analysis & InsightSocial media is go-to channel for hospitality recommendations
Almost half consumers (48%) look on social media for eating and drink out recommendations, according to the latest GO Tech report from Zonal and CGA.
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Analysis & InsightConsumers prefer in-house delivery apps
Square’s Future of Restaurants Report also found that one in five operators expect the majority of their sales to come from delivery or takeaway channels in the next 12 months.
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NewsTechnology drives drinks premiumisation in pubs
Digital technology, implemented during the pandemic, has boosted the popularity of more premium drinks and provided valuable data for operators, MCA’s Pub Conference audience heard.
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NewsAccess Group acquires Omnifi
Access Group has acquired Omnifi and its Orderbee mobile order and pay technology. This will be incorporated into Access Group’s hospitality division. Access Group said adding Orderbee to its hospitality software suite would enable customers “to order in seconds after they arrive, maximising operators’ profits, helping to drive efficiencies and reduce administration time as they re-establish their business at this critical time of trading”.
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NewsTech removes pain points for guests
Two in five (40%) of consumers have said that technology has improved their hospitality experiences, according to the latest GO Technology report from Zonal and CGA.
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NewsGreene King: ‘Majority of orders are through our app’
Greene King has seen usage levels of its app soar since reopening, with 70% of its orders being submitted by guests through the technology, chief executive Nick Mackenzie told MCA’s The Conversation.
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NewsChop’d invests in tech
High street salad chain Chop’d has invested £110k in digital developments ahead of the reopening of its sites next Monday (12 April).
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Analysis & InsightHow to use customer data effectively
A huge advantage to businesses that take a digital approach is the amount of customer data at their disposal that provides them with vital insight into their customers’ purchasing habits and helps them target them more effectively with marketing campaigns.