All People articles – Page 5
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OpinionPeter Martin: This is not ‘wokery’ – just good business sense
If hospitality is ever going to solve its people problem, it needs to stop paying lip service to diversity, writes Peter Martin, contributing editor at MCA
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NewsItsu planning 50 franchise sites in France
The Asian-inspired brand has signed a master franchise agreement with French restaurant empire Groupe Bertrand and appointed Nick Schapira as its director of international
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NewsStaff shortages at record high
The sector currently has a record high of 174,000 available jobs, with 83% more vacancies than in March-May 2019, according to the ONS
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NewsConference launched to support progression of female leaders in hospitality
Plan B, the mentoring platform designed to accelerate women’s representation on boards, is to host its debut conference in October
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Analysis & InsightImpact of Deliveroo’s union deal called into question
Following the announcement of the “historic union recognition deal” between Deliveroo and GMB, MCA asks what the real impact might be of the move by Deliveroo and its implications for the wider courier model
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Analysis & InsightHospitality workers clocking up more hours
The post-pandemic weekly average varied across the sector with employees in wet-led businesses working an average of 23 hours compared to +40 hours in fine dining establishments
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Analysis & InsightWorrying levels of racism experienced in hospitality
More than third of black and mixed ethnicity said they had experienced or witnessed racism in their current place of work, according to Be Inclusive Hospitality’s latest report
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NewsCat Rock urges votes against Just Eat board
Alex Captain, founder and managing partner at the activist investor, said JET shareholders had been “punished” by a -75% stock price decline in less than two years
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Analysis & InsightRecruitment: ‘You have to go the extra mile’
With EU workers having left the UK hospitality sector and Brits failing to fill the gaps, MCA asks operators how they are mitigating the challenges around recruitment
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NewsOperators boost benefits amid staff shortages
Higher wages, free birthday prosecco, and gym discounts are being offered to prospective staff in the hope of filling vacancies
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OpinionPeter Martin: ‘Engagement has never been more vital’
Churn hurts our brands, it demoralises employees, and it’s expensive, so isn’t it time to start listening to what our teams are telling us, asks Peter Martin
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NewsHospitality staff under increasing pressure
Job satisfaction rates among front line-line hospitality workers has fallen as staff feel under increasing pressure, according to a new survey by employee experience platform Harri and CGA.
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Weekend PressJustEat couriers’ strike hits rush for lunch
In a city with a long history of industrial action, gig workers are staging a very modern dispute over their pay, reports The Sunday Times
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InterviewsHero Award: ‘Nik Lowery was a tower of strength’
In the latest in a series profiling nominees for MCA’s Hero Award at the Retailers’ Retailer Awards, we speak to Arc Inspirations CEO Martin Wolstencroft about his property director Nik Lowery
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Analysis & InsightStaff numbers heading in right direction
The number of people working in hospitality in December 2021 was the highest it has been since the summer of 2020, figures from Fourth reveal
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OpinionBuilding a fair and inclusive sector
The way forward lies in supporting the development of talent already within the sector, which will in turn attract more diverse talent to it, suggests Lorraine Copes, founder of Be Inclusive Hospitality
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Analysis & InsightBoiling point: How the pandemic inflamed the sector’s mental health challenges
When an entire workforce is under intense stress, acknowledgement of vulnerability must come from the top, Helen Gilbert reports
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NewsBusinesses on ‘a knife edge’ as numbers self-isolating rise
Absences by staff in self-isolation have been rocketing in recent weeks with operators losing tens of thousands of pounds in revenue.
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OpinionRecruitment: ‘There are spoils for the brave'
The funnel by which candidates are viewed may have got smaller, but smart operators know great people are key to success, writes Daniel Cornwell, managing director, SPE Resourcing
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InterviewsFulham Shore: ‘20% pay rise made a massive difference’
The business, which operates Franco Manca and The Real Greek restaurants, had “a big issue” with recruitment over the summer months, but an uplift in pay has seen the problem largely disappear, chairman David Page told MCA.