All People articles
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Analysis & InsightOptimism takes downward turn
Hospitality leaders are facing severe pressure on margins and consumers’ visits, CGA by NIQ’s latest Business Confidence Survey shows
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OpinionLabour: the balance of cost vs business growth
Pressure on labour costs is leading many operators to close sites early during quieter off-peak trading periods. Yet this inconsistency plays havoc with guest and team expectations, with a better balance needed between labour costs and business target, writes operations specialist Jay Heathcote
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OpinionWhy men need to lean in
While progress on has been made on the percentage of women on boards at FTSE 350 companies, if you look a little deeper the picture is far hazier, Peter Martin writes
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NewsIncreasing National Insurance would risk hospitality jobs
Reports the government could increase employer’s National Insurance Contributions would be “a tax on jobs”, UKHospitality has warned.
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Weekend PressCalls for investigation of Uber Eats and Deliveroo after raid on caravan camp
Migrant workers accuse Home Office of targeting the victims of exploitation rather than companies profiting from them, The Observer reports
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InterviewsGavin George on the pub sector: ‘I couldn’t think of being anywhere else’
As he steps down from the business he co-founded 27 years ago, outgoing Laine Pub Company CEO Gavin George speaks to MCA about Britain’s 2,000-year love affair with pubs, attracting the next generation of customers, and what’s next for the entrepreneur
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NewsBusinesses warned over tips law change
Appointing a troncmaster does not remove the obligation on the employer to ensure that the method of distribution is fair and reasonable, according to accountancy firm Azets
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InterviewsClive Chesser: ‘Pubs will continue to reinvent themselves’
As he steps away from Punch Pubs & Co to join PureGym Group, Clive Chesser reflects on a personal and wider societal shift towards health and fitness, why he prefers balance over moderation, and how he believes the pub sector will always keep evolving
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Weekend PressDeliveroo accused of paying drivers below agreed minimum of £12 an hour
One driver says rates do not account for waiting times, traffic, and customers taking time to answer the door, The Guardian reports
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Analysis & InsightSo, what now? Labour’s approach to talent and growth for the hospitality sector
If economic growth is the new government’s central mission, improving local skills must to go hand-in-hand with resourcing talent from abroad to meet immediate and evolving demands, writes Charlotte Wills, partner at law firm Fragomen
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NewsStarbucks replaces CEO
Laxman Narasimhan is being replaced by Chipotle CEO Brian Niccol, after the coffee chain’s sales failed to meet expectations, and activist investor Elliot acquired a stake in the company
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OpinionAn agile rethink of labour costs
As restaurateurs face a perfect storm of spiralling labour costs and continuing operational expenses, labour allocation is becoming the most expensive decision they make each week, Vita Mojo co-founder Stefan Catoiu writes
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NewsLabour’s plans for workers, from pay rises to zero-hour contracts
Businesses, from small pubs to retail giants, fear that if the new government honours its manifesto pledges, their payroll costs will soar, The Times reports
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OpinionHospitality must invest in its people, not just technology
The hospitality sector is filled with talented individuals, but there is an immense opportunity to better capture, retain, and develop the full breadth of human potential, writes Stefan Catoui, co-founder of Vita Mojo
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Analysis & InsightFlexible work crucial to over 50s
The demographic’s softer skills, honed through years of experience, make them excellent candidates for customer service and hospitality roles, according to a report from Fuller’s
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NewsSunak risks misfiring on immigration as Britain runs out of workers
The prime minister faces pressure to loosen the borders without risking election oblivion, The Telegraph reports
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NewsKnoops appoints CEO
William Gordon-Harris, who has served as executive chairman since 2019, will drive expansion at the speciality chocolate drink brand
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NewsM&B launches new flexible working app
Called M&B Flexible, the app will offer potential new team members the chance to choose their working hours, role type and venue they’d like to work in.
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Analysis & InsightEquity, diversity, & inclusion in hospitality: the way forward
With a long way to go before diversity in boardrooms matches the diversity in the kitchens, MCA speaks to the operators and the experts about advancing inclusion in the workplace
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NewsRobert Cook joins Imbiba advisory board
The former Hostmore CEO stopped down from the listed TGI Fridays operator earlier this year