All Wagamama articles – Page 27
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Analysis & InsightCustomer service stars of 2016
MCA director of insight, Steve Gotham, looks at which operators topped the league tables for friendly and speedy service during 2016 and what lessons we can learn from their success.
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NewsCote lines up double opening
Cote has lined up a double opening in Leeds for next summer under its eponymous brand and its fledgling Limeyard concept
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NewsOperator predictions for 2017
MCA talks to leading operators across the sector about their predictions for 2017, including challenges, opportunities and the concepts to watch over the next 12 months.
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Opinion
Taking tech from the tablet to the table
As restaurants use technology to make service more efficient, and delivery companies turn to robots to bring food to customers, Inamo is staying focussed on the guests. Finn Scott-Delany talks to chief executive Lee Skinner about the concept’s unique approach to technology.
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NewsLion completes acquisition of Loungers
Lion Capital, the former backer of Wagamama, has completed a deal to acquire a majority stake in Loungers
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NewsSector leaders pen letter to PM highlighting key issues
More than 20 chief executives and business leaders from the UK’s leading eating and drinking-out chains have penned a letter to the Prime Minister Theresa May
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News
Doran swaps Deltic for Wagamama
James Doran, former head of property at the Deltic Group, has joined Wagamama as its head of estates, MCA has learnt.
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NewsCampbell: Still plenty of white space for Wagamama
Wagamama chief executive David Campbell believes there is plenty of white space for the c120-strong brand to enter in the UK
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NewsLion Capital ‘in talks to acquire Loungers’
Former Wagamama backer Lion Capital is reported to be in exclusive talks to acquire Loungers in a deal worth £140m
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News
Flat Iron at the double at R200 awards
Flat Iron was celebrating a double triumph last night after collecting two prizes at the annual R200 Awards last night.
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News
Byron lines up Cardiff & Dalston openings
Byron has further strengthened its openings pipeline by lining up openings in Cardiff, its first in Wales, and Dalston
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NewsWagamama lines up Covent Garden site
Wagamama has continued to strengthen its central London estate by securing a flagship site in Covent Garden
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Analysis & InsightScores on the doors
The latest data from MCA’s comprehensive Eating Out Panel has revealed a strong showing for pub companies, outperforming their restaurant counterparts in terms of net promoter scores throughout the day. MCA’s director of insight, Steve Gotham, looks at some of the reasons the Great British pub is still resonating so strongly with consumers.
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Opinion
Improvement must be constant
We look back to MCA’s Restaurant Conference to summarise some of the key messages around the power of original concepts and a people-led culture.
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News
TGI and Byron sign up to Qkr payment app
TGI Fridays and Byron are the latest restaurant brands to introduce smartphone payment technology after signing up with Qkr! with Masterpass.
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News
Cote confirms second Limeyard site
Cote has confirmed it has secured a second site for its all-day American kitchen concept, Limeyard.
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News
Occupier sought for MediaCityUK space
Salford City College has appointed Savills to let restaurant space in the Orange Building at MediaCityUK, Salford Quays
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News
Wagamama opens first restaurant in Saudi Arabia
Wagamama will continue its global expansion this month with the opening of a new 280-seat restaurant on Hail Street in Jeddah
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OpinionPerfect pitch
As we move into the final quarter of the year, there is a sense that operators across the sector are having to reassess the levels they have set on their respective “business graphic equalisers” to match the increasing headwinds. The majority are being faced with the questions of do you dial down investment on marketing and expansion whilst fading up funding on recruitment/training and maintenance capex?
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News
Raaff swaps Wagamama for Five Guys
Chris Raaff has stepped down from Wagamama, the Duke Street Capital-backed chain, to join Five Guys, as its new head of recruitment