All Technology articles
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OpinionThe dawn of true AI in hospitality
AI is already doing a lot of heavy lifting when it comes to reservations and guest services. Where it gets more interesting is in its ability to predict the future, writes Ben Dixon, CTO and founder of Sona
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NewsHostech boasts bumper line-up for 2025
Costa Coffee, Pizza Pilgrims, Pho, Turtle Bay, Comptoir and 200 Degrees join the line-up of panellists at MCA’s Hostech Conference next month
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NewsGreene King invests £10m in HR and payroll platform
The pub company is investing £10m in the new platform, Workday, to support its team members and enhance people-focused services over the next five years
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NewsDeliveroo: London restaurants can’t take more tax hikes
Chief business officer Carlo Mocci said the hospitality sector is being “taken for granted” by policymakers
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NewsWagamama loyalty scheme integrated with Deliveroo
The delivery service has integrated a restaurant loyalty programme into its app for the first time, launching Wagamama’s Soul Club rewards scheme for UK customers
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NewsPapa Johns partners with Google Cloud to drive AI-enhanced experience
The pizza group will leverage Google Cloud’s AI, data analytics, and machine learning capabilities to provide a more frictionless and consistent experience for customers
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InterviewsLeon prioritises digital loyalty as expansion gathers pace
The health-focused QSR brand is increasing investment in digital loyalty and customer retention as it accelerates domestic growth and international franchising, Mac Plumpton tells MCA
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InterviewsMajestic Wine: Driving growth by uncorking data
Last year’s acquisition of wine bar chain Vagabond provides an opportunity to draw upon the power of data and take Majestic into a new phase, chief executive John Colley reveals
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NewsHospitality embraces AI to boost efficiency and experience
Workers are rapidly adopting AI to improve operations, with 91% of employees reporting a positive impact on their workplace, according to new research
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EventsHow Honi Poke is using AI to predict customers’ orders
The Hawaiian-inspired brand is betting on AI to boost sales, using real-time data to personalise menu recommendations based on weather conditions and customer habits
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NewsDeliveroo achieves profit milestone
The delivery company achieved a full year of profit for the first time of £3m in 2024, compared to £32m loss in 2023
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OpinionBuilding vs buying hospitality tech
In-house development may be best for a large customization solution, whereas vendors could offer a quicker, cost-effective option, Vita Mojo’s Boris Popovschi writes
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EventsHow loyalty apps drive sales and customer engagement
Leaders from Ole & Steen, Knoops, and Honi Poke explore how loyalty apps are transforming customer engagement and driving repeat business, at MCA’s Food To Go Conference 2025
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NewsImbiba invests £3m in Openr
The investment firm has committed £3m to the hospitality data platform, alongside majority shareholder Azzurri Group
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Analysis & InsightFinding efficiencies through back-of-house tech & automation
Operators should focus on simple, tested, and scalable tech to drive efficiency and reduce operational costs, writes Vita Mojo’s Boris Popovschi
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OpinionHow to do more with less
Operations specialist Jay Heathcote unpacks the much-used phrase, as he consider how operators can continue to deliver in an increasingly cost challenged environment
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OpinionIntroducing technology doesn’t mean losing personality
Technology will be integral to hospitality businesses as they face a shake-up of labour costs, Vita Mojo VP Commercial Nick Liddle writes
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NewsAI adoption in hospitality outpaces other sectors
More than half (53%) of hospitality businesses are now using AI technology, a rate that exceeds adoption levels across other industries, according to Access Hospitality’s Tech Trend Guide 2025
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Analysis & InsightHospitality leaders vote in favour of AI
A third (39%) of leaders in the hospitality sector believe that artificial intelligence (AI) will have a ‘transformational’ impact on their operations, according to research from CGA
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OpinionIs this the tipping point for tech?
Hospitality is at a tipping point when it comes to next generation technology, but while the prospect of increased labour costs is worrying, cutting back on front-line teams is as dangerous as trying to impose blanket price rises. Peter Martin writes