Pubs, Bars & Clubs

Brakspear’s ‘mystery customers’ are 10% more satisfied

2014-06-04T21:49:00.320

Brakspear, the brewer and pub operator, has seen a 10% rise in mystery customer satisfaction since it implemented the mystery customer scheme in 2010, with average pub satisfaction scores over 80%

 

THIS ARTICLE IS ONLY AVAILABLE TO SUBCRIBERS

Already have an account? SIGN IN HERE

Gated access promo

Create your free MCA account to get instant access to this article.

Learn more about MCA here

Alternatively SUBSCRIBE for unrestricted access to all content. Contact us for more information