All Opinion articles – Page 34
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Opinion
Service timing must be in order
Starbucks has a system of taking orders and delivering the good in an efficient manner, so much so that no one competes at the same level. Tom Weaver, chief executive of Flypay, explains how this could help your business.
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Opinion
Managing expectations
Brakspear’s chief executive Tom Davies talks about the group’s fast-growing managed estate, the challenges facing its 120-strong tenanted portfolio and the return to its 300-year association with brewing.
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Opinion
Win big with staff engagement
Employee engagement needs to be a core part of business strategy argues Keith Perske, who leads the Workplace Innovation advisory practice for Colliers International.
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Opinion
Bank rollin’
It’s taken four years and deep pockets, but Soho House’s The Ned finally threw open its doors in the City of London last month. And it’s been worth the wait (and expense). Stefan Chomka reports
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Opinion
From Late Knights in London to early mornings in Sussex...
Late Knights Brewery founder Steve Keegan reflects on a difficult year that saw him lose his brewery and pubs. However, 12 months he has now launched a new project in Sussex and reflects on what he has learnt during the process.
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OpinionFrankie says: don't relax...
MCA’s director of insight Steve Gotham takes a look at Frankie & Benny’s, which, a year ago, looked in deep trouble. A review has led to an upturn in fortunes but at what cost when prices have been reduced?
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Opinion
Doing more than just making ends meet
Mel Flaherty visits Etc.venues managing director Alastair Stewart at his latest opening County Hall and discusses his transformation from corporate executive to entrepreneur.
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OpinionYoung’s: From dray horses to digital revolutionaries
Young’s chief executive Patrick Dardis talks to MCA about regional expansion; plans to ramp up investment; it’s digital ambitions and the trends the group is seeing in its customer base.
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OpinionInvestment deal raises stakes for Leon
Leon’s new investors previously turned a concept described as a “meat-eater’s mecca” into a successful chain in the US and will hope to do the same with the UK-based health-focused, fast food concept. Mark Wingett looks at the new investment and talks to Leon co-founder John Vincent about taking nothing for granted
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Opinion
For Everards and a day
As Everards lays the groundwork for its new brewery and headquarters, managing director Stephen Gould tells Finn Scott-Delany about the company’s progressive attitude to tenant relations, stable growth and not losing sight of the day job.
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OpinionRowland’s YO! renaissance
Robin Rowland describes the moment he stepped back in as chief executive of YO! Sushi as the world starting again. Over the past 16 months, he has made sure that the brand he will have served for 18 years this year, returned to its core values, or RUCC (Respectful, Unconventional, Colourful and Confident) and with it has come the company’s mojo and an uptick in performance. Mark Wingett reports
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Opinion
Be part of a customer’s routine
The UK has seen an explosion of interest in eating out over the past few years but how long can this growth be sustained? With significant headwinds ahead, Nectar’s James Moir looks at how operators can stand out from the competition.
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OpinionSan Francisco views
Last week, MCA hosted a group of industry leaders on a tour of San Francisco’s eating and drinking-out scene. James Wallin looks at five takeaways from that trip
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Opinion
What do planning changes mean for operators?
Significant changes to the way the planning system treats pubs, as part of the Neighbourhood Planning Bill, come into force later this month. Here, British Beer & Pub Association chief executive Brigid Simmonds explains how operators will be affected.
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Opinion
Bolt-ons key to next phase of M&A
Altium’s Sam Fuller explains why a slowdown in M&A was always going to be a possibility in the casual-dining market, and shows where the light at the end of the tunnel can be found
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Opinion
Pecking order: Can CHIK'N become the next Nando's?
“We want to be the next Nando’s” is a refrain that is probably been heard more than we care too mention at MCA. Many concepts incorporating many styles and cuisines have stated that as their goal, but with the burger and pizza categories well served in potential contenders, is it ...
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Opinion
Campbell’s departure sets tongues wagging
The driving force behind a business returned to rude health, generating sector-leading growth, with foundations laid down for global success, plus the recent recognition of his work by his peers. It is safe to say that David Campbell’s stay as chief executive of Wagamama would have, and indeed will be, viewed as a resounding success. But, as the dust settles on the brand’s 25th birthday celebrations, it is surprising that it has come to an end so suddenly. Mark Wingett discusses.
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OpinionNot missing a trick
Franco Manca translates as “Franco’s missing”, but under the careful watch of industry veteran David Page, you could hardly accuse the pizza concept from passing up any chances to stay ahead of the category it has been shaking up since its launch in 2008. Mark Wingett takes a look at the winner of the Best Concept Award at this year’s Retailers’ Retailer of the Year Awards and parent company Fulham Shore.
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OpinionRejoice in the salad days
When Vincent McKevitt cobbled together a student loan, a bank loan and five credit cards, he started Tossed. Mel Flaherty discusses his vision of a cashless, health-conscious future.
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Opinion
Wagamama’s silver anniversary
Wagamama first opened for business, in Bloomsbury, London, on 22 April 1992. To mark its 25th anniversary this weekend, chief executive David Campbell sent a message to the company’s growing family of 169 restaurants in 20 territories worldwide