All Operators articles – Page 261
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Opinion
Putting faces to figures
He may be a money man, but you can’t reduce the pub trade to numbers, as Ian Edward tells Phil Mellows.A while after his interview, Ian Edward gets in touch in the hope that it won’t sound like a Harry Enfield rant. I’d call it passion, I reassure him. But ...
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News
Customer satisfaction on the rise
Customer satisfaction with restaurants in the United Kingdom is on an upswing, with limited-service restaurants achieving an all-time high score for customer satisfaction, with 76 points out of 100 during the second quarter of the year, according to the latest National Customer Satisfaction Index (NCSI).The report found that full-service restaurants’ ...