All Omnichannel articles – Page 4
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InterviewsNando’s: ‘We’ve seen our business fundamentally change’
When Nando’s head of platform Kate Boyle thinks about the future, she sees a business able to deliver its offer to customers wherever and whenever they want it.
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InterviewsPizzaExpress: Tech should enhance, not dictate experiences
Digital channels should enhance rather than replace traditional operating models, PizzaExpress IT director Siobhan Fagan has said.
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InterviewsPret’s journey from bricks and mortar brand to multi-channel retailer
Pret chief information and transformation officer Sarah Venning discusses the brand’s approach to delivery and click and collect – and how insights from these channels led to the creation of the innovative coffee subscription.
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OpinionPeter Martin: ‘No way back from the digital world’
You don’t need to be clairvoyant to spot the major trends that are going to reshape our business landscape. Most are already out there in clear sight.
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Analysis & InsightHow technology is revolutionising the post-pandemic restaurant sector
At the end of 2019, if a customer wanted to order and pay for their food using their mobile phone the number of restaurants in which they could do this would have been relatively small. Fast forward to this year and, once lockdown is lifted, the number of places offering digital order and pay will be significantly bigger.
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Analysis & InsightOmnichannel trading and format diversity tipped as top sector trends this year
Omnichannel trading and format diversity will be among key trends that could underpin investment and development for the food-to-go sector this year.
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Analysis & InsightThe leading edge in IT and digital marketing
As part of our Agenda series of roundtable discussions, MCA – in partnership with US-based digital marketing solutions leader Punchh – brought together marketing and IT directors from diverse, sector-leading UK operators for a debate on tech and digital marketing. Hosted by James Wallin, here are the highlights from the day.
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Analysis & InsightAmazon gives Deliveroo 'capital and kudos'
Does Amazon’s $575m lead investment in Deliveroo represent more than just capital? MCA’s Finn Scott-Delany looks at the potential synergies of the partnership, and the implications for restaurant brands. With commentary from MCA’s Steve Gotham, CGA’s Karl Chessell and YFood’s Nadia El Hadery.
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NewsDeliveroo hires Voces as VP of restaurants
Deliveroo’s newly appointed Global VP of Restaurants, Susana Voces, has told MCA of the platform’s plans to broaden its digital services to restaurants beyond delivery.
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OpinionKaizen chiefs
Southeast cuisine is seen as one of the few areas where demand still outstrips supply in casual dining and one of the rising stars in this field is Tonkotsu. Stephen Evans, managing director of the ramen restaurant brand, talks to Jo Bruce about expansion plans, engineering gizmos and buddies
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NewsCarluccio’s launches £10m estate refresh
Carluccio’s has confirmed the launch of a £10m refurbishment plan triggered by the approval of its Company Voluntary Arrangement plan.
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NewsCarluccio’s creditors approve CVA
The approval of a Company Voluntary Arrangement (CVA) plan by Carluccio’s creditors will kickstart a “comprehensive turnaround programme” involving investment of up to £250,000 per site within the brand’s core estate.
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NewsLfl covers down 6% at Carluccio’s
The Company Voluntary Arrangement (CVA) proposal for Carluccio’s has shown how a lack of investment in its existing sites has impacted trading at the company, with like-for-like covers down 6% in its current financial year.
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News
CDG’s Pronto named in FTSE 100 Women to Watch list
Celia Pronto of the Casual Dining Group (CDG) has been named in the Cranfield School of Management’s FTSE 2017 100 Women to Watch List. Introduced in 2009 as part of the Cranfield Female FTSE Board Report, this is the eighth edition of the list, which aims to showcase the “broad ...
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Analysis & InsightReasons to be cheerful
Reports of high profile backers looking to exit their investments in the sector, or at least limit their exposure to it, are sadly becoming more frequent. However, Mike Hinchliffe, of law firm Addleshaw Goddard, says there is still plenty of cause for optimism that private equity will continue to support the sector in various ways. He also points to lessons the industry can learn from the experiences of the retail sector in 2008.
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Analysis & Insight
Taking a single customer view
Adopting omnichannel can help you serve up a better customer experience, argues Sharon Manikon, managing director of Customer Solutions at Barclaycard
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News
British Land sees dip in footfall but says f&b resilient
British Land has reported footfall up 0.1% and sales dropping 0.2% across its portfolio in the six months to 30 September and said it will continue to adopt a cautious approach” to development.
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Analysis & Insight
76% of customers demand ‘a proper loyalty scheme’
New research has shown that 76% of customers will not hand over their data to a business unless it has a ‘proper loyalty scheme’.
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Analysis & Insight
Retail footfall decreased again in May
High streets and shopping centres across the UK saw a second fall in footfall in a month, dropping 1% year-on-year for May.
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Analysis & Insight
One in four using social media to complain
One in four social media users in the UK used the platform to make a complaint over the past three months, according to new research.
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