All Omnichannel articles – Page 2
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Analysis & InsightKFC: digitisation has boosted sales and production
Speaking at MCA’s Hostech conference, CTO Jatin Chandwani said analytics, automated kitchens, and a digitised customer experience had driven sales up
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NewsMcDonald’s, Pret, Itsu and KFC join Hostech
With less than one week to go, the tech conference returns to the Ham Yard Hotel on 27 April, featuring commentary from Tortilla, Corbin & King, Fridays, Pho, Turtle Bay and Pizza Pilgrims
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NewsOttolenghi appoints first CEO
Emilio Foa is previously of OKA, Rapha and Burbery, and joins as the group continues to diversify into new sales channels
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NewsCoco di Mama travels same road as Leon and Pret
As it continues to diversify away from its central London heartland, the Azzurri Group brand is trialling a pasta counter at Roadchef’s Norton Canes service area, and looking at various other opportunities in airports, train stations and commuter towns, MD Jim Attwood told MCA
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InterviewsJulian Metcalfe: ‘Itsu is still pretty sloppy’
The founder and CEO of Itsu was one of the star attractions at MCA’s Food to Go Conference earlier this month. He discusses taking the brand out of London, finding the perfect investors, and whether he has the headspace for another big idea
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Interviews‘We have a legacy to protect with Lina Stores’
As White Rabbit Projects prepares to open a new Lina Stores site in London, MCA speaks to COO Éadaoin McDonagh about new offerings at the latest opening and the brand’s plans in Europe
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InterviewsZizzi: ‘We are on a mission to become a superbrand’
The Italian restaurant operator told MCA it had sharpened its brand identity as part of its drive to become an omnichannel leader, with a new retail range launching in Tesco this week
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Analysis & InsightOmnichannel the way to keep customers coming back
Greggs and Pure have launched apps and subscription models that enhance customer convenience, MCA’s Food to Go conference heard
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NewsPret, McDonald’s, KFC and Itsu join Hostech line-up
The annual conference, a collaboration between MCA and Big Hospitality, will focus on the latest innovations in hospitality technology
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InterviewsPret: ‘We are trying to be nimbler and more data led’
Speaking at MCA’s Food to Go Conference, Lucy Winzer dicussed Pret’s more unconventional sites, such as Southgate petrol station and its takeaway and delivery only site at Cobham
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InterviewsPizzaExpress: ‘People thought we were boring and out of date’
MCA speaks to chief customer officer Shadi Halliwell about standing out in the Italian casual dining market, and taking back control of the customer from third-party discounters
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Analysis & InsightFood to Go: Innovation continues to drive recovery
This year is set to be an exciting one of innovation, concept development and new ways of doing business in food to go, according to IGD
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NewsVote for your winners at the Retailers’ Retailer Awards
Don’t miss the chance to vote for your winners at MCA’s Retailers’ Retailer Awards 2022 before the 31 January deadline.
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NewsRetailers’ Retailer Awards 2022 finalists: the big reveal
MCA is delighted to reveal the finalists of this year’s Retailers’ Retailer Awards, with 10 hotly contested categories now open for voting.
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NewsHostech returns in April
Pret A Manger, McDonald’s, KFC and Itsu will deliver some of the keynote sessions at technology-focussed conference Hostech, which returns on April 27
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NewsPret pilots Perks loyalty scheme
The scheme will be rolled out in phases, with Pret coffee subscribers getting early access to the programme as part of its beta testing
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NewsFridays and Go to launch in Q1
Fridays operator Hostmore will test and trial the premium offering in Scotland, CEO Robert B Cook told investors
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NewsOperators must ‘co-own customer’ across new sales channels
Omnichannel growth comes with pressure on staff and complex customer ownership, MCA’s Restaurant Conference heard
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NewsCGA: ‘Four trends to focus on during the recovery’
A focus on localisation, omnichannel, sustainability and experience will help support restaurants’ recovery from the pandemic delegates at MCA’s Restaurant Conference were told.
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NewsConsumers ‘will pay more’ for a good restaurant experience
Branded restaurants are “expected to exceed 2019 value by 2022” according to a Lumina Intelligence presentation at MCA’s Restaurant Conference
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