AUGUST 2024

MCA’s August edition features in-depth analysis and commentary on the eating and drinking out sector. This month, writer Simon Brooke assesses the rise of loyalty programmes, Dominic Walsh gives us the lowdown on Carlsberg’s £3.3bn deal with Britvic, and Egg Soldiers explores the dawn of ‘hybrid hospitality’. We also hear from ETM Group’s Rachel Masing, who considers that while the leadership in pubs remains dominated by one gender, age bracket and skin tone, the audience is changing drastically, bringing a challenge to profits. The edition also features interviews with Popeyes CEO Tom Crowley on integrating the US brand into a new culture, Ole & Steen CEO Joachim Knudsen on educating customers about its Danish-ness & artisanal heritage, and Deliveroo’s chief business officer for Europe Carlo Mocci on how the business is responding to a focus on value. We also reflect on keynote sessions from this year’s Pub Conference, including Stonegate’s David McDowall, Greene King’s Nick Mackenzie, and Wetherspoon’s Tim Martin. Industry commentators Peter Martin and David Read share their views on sector issues, including the incoming government’s potential to change the hospitality landscape, and why keeping teams engaged is the foundation for delivering great customer experiences.