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All Hostech articles – Page 4
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Analysis & InsightHow to use customer data effectively
A huge advantage to businesses that take a digital approach is the amount of customer data at their disposal that provides them with vital insight into their customers’ purchasing habits and helps them target them more effectively with marketing campaigns.
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InterviewsNando’s: ‘We’ve seen our business fundamentally change’
When Nando’s head of platform Kate Boyle thinks about the future, she sees a business able to deliver its offer to customers wherever and whenever they want it.
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InterviewsPizzaExpress: Tech should enhance, not dictate experiences
Digital channels should enhance rather than replace traditional operating models, PizzaExpress IT director Siobhan Fagan has said.
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InterviewsHow Azzurri is mapping out its digital future
Joining Azzurri from Sainsbury’s in 2019, Joel Robinson was brought in to elevate the conversation around digital at the group. After the wild ride of 2020, the IT and tech director considers the value of partnerships, building solutions in-house, and the holy grail of creating a single customer view.
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Analysis & InsightThe unstoppable growth of delivery
Delivery has boomed during the pandemic, with the key players adapting their offerings to meet the occasion. With customer engagement more important than ever, could Deliveroo’s new Signature feature be the sweet spot operators have been looking for?
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InterviewsHow Deliveroo pioneered delivery-only kitchens at Editions
Nigel Rivers, general manager of global site operations at Deliveroo Editions, shares the latest tech developments at the platform.
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InterviewsPret’s journey from bricks and mortar brand to multi-channel retailer
Pret chief information and transformation officer Sarah Venning discusses the brand’s approach to delivery and click and collect – and how insights from these channels led to the creation of the innovative coffee subscription.
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Analysis & InsightEssential Guide to Order & Pay Solutions
The growing importance of digital order and payments in a post pandemic hospitality sector is explored in a guide produced by MCA and BigHospitality.
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Analysis & InsightDriving through efficiencies in coffee service
Drive-thru technology is helping businesses improve customer service, reduce waiting times and personalise their marketing, as Costa UK has discovered.
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Analysis & InsightPodcast: Honest Burgers uses Workplace to keep staff in touch
Honest Burgers has done a better job than most of keeping its teams engaged throughout the pandemic, using Workplace from Facebook to host everything from 80s-themed HIT classes to interactive conversations about mental health.
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Analysis & InsightBack for good: how back of house technology can transform your business
If there’s one thing those in the restaurant industry have learnt more than anything in the past 12 months, it’s the true value of back of house tech.
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Analysis & InsightKiosks: ‘People are more willing to use them now’
Self-serve kiosks have become a regular sight in fast QSR operations as restaurant groups awaken to their benefits – and the coronavirus pandemic has only served to expedite their uptake.
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Analysis & InsightMobile order & pay: benefits beyond the obvious
There’s more to mobile ordering and payments than merely simplifying the customer journey, as restaurant businesses are discovering.
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Analysis & InsightZonal: Five-fold increase in digital order and pay
Q&A with Matt Brooks, product delivery manager, Zonal
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Analysis & InsightSelf-service kiosks - following the lead of fast food
Mobile order and payments may be becoming more prevalent in the casual dining sector, but those in the QSR space, such as the fast food giants, have been turning to self-service kiosks and drive-thrus to improve and heighten the customer experience.
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Analysis & InsightHow technology is revolutionising the post-pandemic restaurant sector
At the end of 2019, if a customer wanted to order and pay for their food using their mobile phone the number of restaurants in which they could do this would have been relatively small. Fast forward to this year and, once lockdown is lifted, the number of places offering digital order and pay will be significantly bigger.
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OpinionAlixPartners: The brave new world of delivery
Food delivery sales have unsurprisingly reached new heights this year with people across the world locked down and brands keen to generate revenue. With its importance amplifying once again given the second national lockdown in England, AlixPartners director Steve Braude looks State-side at the key trends driving the US delivery market and how developments might influence the UK
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