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All Hostech articles – Page 2
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NewsF1 Arcade: ‘The potential of AI is legitimately exciting’
The competitive socialising concept is trialling the use of artificial intelligence across departments, exploring how it can enhance productivity, operational intelligence, and consumer engagement
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Analysis & InsightDigital evolution drives growth for The Ivy
Group chief technology officer Jon Davis tells MCA’s Hostech conference how members of its Ivy Premier Rewards loyalty scheme are spending £4 more per head, with a 1.6% increase in visits
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InterviewsCreams: ‘AI has been a boon’
Speaking at MCA’s Hostech conference, CMO Simran Sablok discussed how the move into AI has helped boost productivity and speed in terms of copywriting and CRM
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InterviewsPizzaExpress pushing loyalty across all touchpoints
The omnichannel pizza brand is harnessing its PizzaExpress Club app to better understand consumer habits, improve advocacy, and drive frequency and spend, digital and loyalty director Arslan Sharif told delegates at MCA’s Hostech conference yesterday
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NewsThe Ivy, Stonegate, Azzurri Group, Pizza Express and Gail’s sign up for Hostech
The digital technology-focused conference features keynote presentations from leaders on the latest innovations across the sector – find out more here
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NewsBKUK: ‘We are focused on delivering the next phase of Your Burger King’
Burger King UK’s director of digital Tim Love discussed the brand’s achievements with its loyalty scheme and what its evolution will look like at MCA’s recent Hostech conference
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Analysis & InsightUber Eats: Consumers ordering more frequently
UK general manager Matthew Price said the brand’s subscription loyalty service Uber One was creating a stickier customer with larger basket sizes
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InterviewsSlerp: ‘Three out of 10 customers drive revenue for coffee shops’
WatchHouse, Crosstown and 200 Degrees told MCA’s Hostech how coffee shops can become more digitally led to drive loyalty and visits
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NewsBAO: ‘Our app is a digital version of our universe’
The Taiwanese restaurant group is hoping to close the data loop in its business with its new app which is designed to gamify the loyalty experience, delegates at Hostech heard.
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InterviewsBrewDog: ‘Flexible working gives us the ability to react quickly’
App-driven, flexible working has benefited employees as well as businesses in plugging labour gaps, MCA’s Hostech conference heard
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NewsBoparan: ‘We are looking at new ways to use robots’
The restaurant group currently has robots on trial at two Slim Chickens but is looking at ways it could expand their use to other sites and to carry out a wider range of tasks, Hostech delegates heard
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NewsIn pictures: MCA’s Hostech conference 2023
Highlights included presentations from Itsu’s chief customer officer Neil Miller, Burger King’s director of digital Tim Love and Gail’s head of e-commerce Rosie Hill.
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NewsChopstix: ‘Our app is driving up spend and visit frequency’
Introduced last summer, the Asian QSR brand has seen its app drive customer spend up by around £1 per transaction, marketing director Rob Burns told Hostech.
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Analysis & InsightHow Itsu overhauled its customer experience with kiosks
Chief customer officer Neil Miller describes the “goddamn painful” experience of installing 600 self-ordering kiosks across the brand’s 88-strong estate in nine months
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InterviewsHop Vietnamese: ‘New model means we can hit accelerator on growth’
An increasing desire for personalised dishes was a huge driver of the overhaul of its model, founder Paul Hopper told Hostech
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NewsGail’s: ‘We underwent a quiet tech revolution’
The business has undergone a “seismic shift” over the past 18 months, launching home delivery and click and collect, going multi-aggregator on delivery, and relaunching a catering service and loyalty scheme, MCA’s Hostech conference heard
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NewsOne week to go until Hostech 2023
The tech and digital conference features contributions from Itsu, BrewDog, Burger King, Gail’s Bakery, Crosstown Doughnuts, Chopstix, Boparan and BAO
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EventsMCA’s Hostech Conference to return on 8 February
The event will be held at London’s Ham Yard Hotel, with exclusive insight sessions from speakers representing Burger King, Bao, Chopstix, and WatchHouse Coffee
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NewsFinding a balance between digitisation and personalisation
MCA brought together a variety of operators at its recent Hostech conference to understand the sector’s progress in its digital journey
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NewsButchies: ‘Delivery has been huge for us’
The buttermilk fried chicken concept has used delivery-only kitchens to expand across London, founder Garrett FitzGerald told MCA’s Hostech conference
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