All Hostech articles
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InterviewsLack of data harmony is holding back agility
Azzurri Group developed common data model Openr in order to try and provide a single solution as operators struggle to manage massive data streams across multiple platforms, MCA’s Hostech heard
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InterviewsEfficiencies help Moto drive down labour costs
The MSA operator has achieved a 1.5% reduction in labour costs by continually refining its labour model, according to chief information officer Guy Latchem
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InterviewsM&S uses tech to ensure resilience of café offering
The retail giant’s grab-and-go concept is bringing AI into some functions as it looks to expand its new offering further, according to director of hospitality Alicia Thompson
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Analysis & InsightFive Guys: ‘Continued investment in tech is improving the guest experience’
More streamlined delivery operations mean a better experience for restaurant customers and allows staff to focus on providing better hospitality, Rory Scallan, commercial director at Five Guys, told MCA’s Hostech
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NewsBig Table uses CRM to finetune portfolio
The Bella Italia and Frankie & Benny’s operator has consolidated its CRM platform to capitalise on cross-brand synergies and optimize its estate, MCA’s Hostech conference heard
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NewsIn pictures: Hostech 2024
MCA’s Hostech conference featured speakers from itsu, Popeyes, Caffe Nero UK, PizzaExpress, Big Table Group, KFC, Papa Johns, The Restaurant Group, M&S Cafes, TikTok and many more
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Analysis & Insightitsu: ‘Revenue through our app is up 200% this year’
By tweaking the loyalty mechanic to make it more engaging to customers, the healthy Asian brand has seen a huge uplift in transactions via its app, chief customer officer Neil Miller told MCA’s Hostech conference
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Analysis & InsightKFC: AI will have a big role to play in future of restaurants
With 70% of all orders now digital, the QSR chain has been testing AI chatbots for ordering and has found rising ticket values, UK&I CTO Jatin Chandwani told MCA’s Hostech conference
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NewsThe future of digital in hospitality
Hear from the likes of Five Guys and Papa John’s during a ‘blue sky’ panel at MCA’s Hostech Conference later this month on how operators are embracing a digital future
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NewsTikTok to share recipe for standout social content at Hostech
Rameez Al Aghbar,QSR lead at the rapidly growing social media platform, will share his thoughts on how marketers can win on social at the conference next month
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InterviewsSlerp: ‘White label will dominate in the long term’
White label delivery solutions have grown in “leaps and bounds” over the past few years, chief commercial officer Zal Dordi told MCA’s Hostech
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InterviewsHow JKS is unlocking growth through the digital guest journey
The group delves into strategic integration of its reservation platform with the guest digital experience, and how this is improving operational efficiency and driving revenue growth
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InterviewsBurger King: ‘It’s not just about throwing tech at customers’
The business is building a consistent digital strategy that works across its diverse estate, Tim Love, BKUK director of digital, told MCA’s Hostech
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Analysis & InsightPizza Pilgrims: ‘It’s about delivering our vision with tech as the driver’
Finance director Sophie Gilchriest discussed the pizzeria group’s in-house business intelligence system at MCA’s Hostech, telling delegates how it leans into AI and drives happier teams
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InterviewsCaravan: ‘Our database is the biggest digital tool’
The group is attracting consumers to the coffee side of the business through targeted communications, Jess Wright, marketing & sales director for Caravan Coffee Roasters, told MCA’s Hostech
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InterviewsThe restaurant experience will be ‘difficult for AI to replace’
Tech entrepreneur, author and futurist Tom Weaver says the restaurant industry’s service element is hard to replace, with high potential for optimising data collection through AI
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InterviewsGail’s: Building craft at scale has forced ingenuity
Gail’s head of e-commerce, Rosie Hill explores how the bakery brand identifies as a “craft” business whilst also making room for innovation and technology, as it continues to grow at scale.
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InterviewsHow Stonegate is adopting a retailer’s mindset with its MiXR network
The pub company has ambitions to create the “UK’s biggest retail media network” harnessing data from its new loyalty app, and 4,500 digital screens across its estate, to create targetable audiences and deliver revenue from advertising impressions.
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InterviewsM&B: ‘Our strategy is to appeal to different parts of the market’
Mitchells & Butlers has adopted a brand-specific approach to its digital evolution, Richard Whitehouse, director of digital product and transformation, told MCA’s Hostech
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InterviewsRed Engine refocuses on the bar to drive dwell time
Adapting brand messaging to foreground its bar element has increased dwell time by around 30 minutes, at the Flight Club and Electric Shuffle operator, marketing director Juliette Keyte told MCA’s Hostech conference